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Hampton Toyota currently has an opening for a customer focused Service Advisor; one that takes the time to fully explain the what for, the how, and the why, of maintenance and repair.Ā The Service Advisor position is the main liaison between our customers and our technicians.
- Greet clients in a prompt and courteous manner, 100% of the time.
- Evaluate vehicles; listen to and understand our customer's needs and concerns.
- Ethically and accurately provide estimates for repairs and upcoming maintenance concerns.Ā
- Remain current with manufacturer training, vehicle specifications, products, services, recalls, and certifications.
- Accurately write, keep up with, and close a Repair Order
- Keeps in touch with the client throughout the entire service process.
- Maintain Customer Service Index (CSI) in accordance with dealership standards.
- Attend department meetings as needed.
- Maintain a professional appearance at all times.
- Maintain strong interpersonal, written and verbal communication with clients and staff.
- Maintain honesty and integrity while performing all job duties.
- Adhere to all company policies, procedures and codes of conduct.